Terms of Service

Last Updated: January 2025

Welcome. Croslow Concrete ("Company," "we," "us," or "our") provides these Terms of Service ("Terms") to govern your use of our website and services, including but not limited to receiving SMS text messages from our company.

By accessing our website, submitting a form, or opting in to receive communications from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Age Requirement

By using our website, submitting a form, or opting in to receive SMS text messages, you represent and warrant that you are at least 18 years old. We do not knowingly collect information from or provide services to individuals under the age of 18. If you are under 18, please do not use our services or submit any personal information through our website.

2. Services Description

Croslow Concrete provides professional concrete services to customers who are 18 years of age or older. Our services include but are not limited to:

• Concrete foundations (residential and commercial)
• Driveways and parking areas
• Sidewalks and patios
• Decorative and stamped concrete
• Building slabs (garages, shops, barns)
• Concrete repair and replacement

3. SMS/Text Messaging Terms

Message Content: You may receive messages related to:

• Appointment confirmations and reminders
• Service updates and completion notifications
• Follow-up communications regarding your inquiry
• Promotional offers and seasonal specials (if opted in)

Message Frequency: Message frequency varies based on your interactions with our company and the nature of your service inquiry.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help: For assistance with our SMS program, reply HELP to any message or contact us using the information provided below.

Message and Data Rates: Message and data rates may apply. Please consult your wireless carrier for details regarding your text messaging plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Supported Carriers: Our SMS service is supported by most major carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

4. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information, including your phone number and any information you provide through our website.

We do not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes.

5. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information when submitting forms
• Notify us promptly if any of your information changes
• Use our services only for lawful purposes
• Not misrepresent your identity or affiliation
• Provide safe access to your property for our equipment and crew
• Mark any underground utilities or hazards before work begins

6. Service Estimates and Pricing

Any estimates provided are based on the information available at the time of assessment. Final pricing may vary based on:

• Actual site conditions discovered during work
• Soil conditions and rock encountered
• Changes in material costs
• Additional services requested by the customer
• Site accessibility and terrain

All pricing will be communicated clearly before work begins, and any changes will be discussed with you prior to proceeding.

7. Cancellation Policy

We request at least 48 hours notice for appointment cancellations or rescheduling. Repeated no-shows or last-minute cancellations may result in cancellation fees, especially if equipment has been mobilized to your site.

8. Limitation of Liability

To the fullest extent permitted by law, Croslow Concrete shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

9. Indemnification

You agree to indemnify and hold harmless Croslow Concrete from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

12. Contact Information